Return Policy
Introduction:
At Lamoissanite, we are committed to ensuring your complete satisfaction with your purchase. If you are not entirely satisfied, we are here to help.
Return Process:
Eligibility: Items must be returned within 30 days from the date of purchase.
Condition: Items must be in their original condition, unworn, and with all original tags and packaging.
Proof of Purchase: A copy of the receipt or proof of purchase must be included.
How to Return:
Contact Us: Email us at info@lamoissanite.diamonds or call 0744932731 to initiate a return.
Ship the Item: Send the item to: Lamoissanite, London, 24-26, Arcadia Avenue.
Refunds:
Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within a certain amount of days.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
Non-Returnable Items:
Custom-made or personalized items
Gift cards
Contact Us:
For more information about our return policy, contact us at:
Email: info@lamoissanite.diamonds
Phone: 0744932731